Shipping Policy
We want you to get to enjoy your items as quickly as possible! Processing time (the time I need to prepare your order before shipping) is typically within 10-14 business days. During busy periods or holidays, this time may increase. Shipping times may vary, but North American shoppers can expect their items to be delivered within 5 days of shipment.
Buyers are responsible for any customs and import taxes that may apply. Double Rainbow Design is not responsible for delays due to customs.
Please note that the package must be more than 15 days late prior to filing a claim with most of transport companies. If your package has been delayed and you do not have the package when expected, please contact doublerainbowdesign@gmail.com and we will try to get as much information as possible and file the claim when necessary.
Be aware that we are not responsible for errors made by the shipping carrier such us delays, additional fees and taxes or lost packages. We’re not responsible for any package being stolen off your doorstep or mailbox.